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** New mailing address: 15 Atwood Drive, Suite 303, Northampton, MA 01060 ~ (413) 209-8364

Resetting Portal Password

Forgot your OnaWay portal password? No problem, resetting your password is pretty easy and you can do it on your own. Here's what to do:

  • Go to the portal login screen https://theonaway.com/pages/client-login 
  • Enter your user name. Call us if you don't have it, 413-209-8364. We can see user names but not passwords.
  • Click on forgot password (see example above in yellow).
  • If you setup security questions when you registered, try those. If that doesn't work, continue on with these steps
  • A temporary password will be emailed to the email you used in the registration process. 
  • Use the temporary password and login again
  • Follow the reset password prompts to something new. Hang onto that so you can skip this whole process next time!